For making waves as a client servicing executive for a prospective job seeker for the same there are certain characteristics which are very obvious to have, for example- ability to talk with every personality type, having impeccable phone manners and great communication skills. However, there are also qualities which are less obvious but at the same time shall hell you become an extraordinary client servicing person.
We have a listed a few of them-
Mental Noting Down
Usually a lot can happen over one conversation. Clients have complaints; you ask questions, primarily there is a lot of exchange that goes on. Hence arises the need for client servicing people to be outstanding mental note taker. Their ability to summarize the conversation in their mind and putting the key points in place comes in as a beneficial skill.
Keep Promises and Be Honest
Building trust is first thing in building great relationships with clients. The very first step in doing so is keeping up promises your made to customers. Keep yourself up-to-date with the customer policies of the company and comply by the ideals. A second way to boost your relationships and client base is to be frank about things. That speaks volumes about you as a great client servicing person!
Learn and Analyze
Keeping yourself abreast with every product and service the company has to offer makes a client servicing person adept with his or her work. They draw people by their sheer knowledge and analytical skills, as they would know what would suit which client. Their timing to bring out the best deal at a time when the client is losing interest is a testimony to their work.
To Be In The Customer’s Shoes
The cherry on the cake is when you can easily flex yourself and become the customer. Doing so helps you to give solutions which are at par with the needs of the clients. Having this intense quality will help you strategize for different clients differently rather than putting them in allotted categories.
Have a look at CareerBuilder.com to see the latest postings in the client servicing sector!