workforce management

A firm believer of “Everything Happens for a Reason”, Vikash has been writing on plenty of subjects for internet. Presently, he is associated with recruitment technology industry and sharing tips on the best HR practices through the use of HR technology and beyond that.

Every business strives to take the level of productivity one step ahead after achieving a desired goal. Increased productivity is a sign of growth which companies try to maintain for their continued existence. In fact, it is crucial for businesses! But, optimizing the productivity of employees on the individual, departmental and entity-wide levels is even more important. Optimization is important to assess individual performance, lacking areas, possibilities of improvement, motivation and satisfaction level.

Workforce Management

Workforce Management (WFM) is a set of processes which helps optimizing the productivity of employees. Broadly, WFM includes matching the employee skills to specific tasks, quantifying the amount and types of labor needed to accomplish particular jobs on a day-to-day or hour-to-hour basis.

workforce management
CareerBuilder –  Workforce Management

Every business is unique in its own way and so its need for employees. For example; a company is satisfied with a group of 50 employees in a specific time period. But, with their consistent growth in business or the business approach itself, the market demand of their services gets increased and so is the demand (requirement) of workforce gets increased within the company.

Overstaffing or understaffing at any level, even for short periods can cut into an institution’s profitability, reduce its overall productivity, frustrate its employees, and annoy its clients and customers.

WHM Activities

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A comprehensive WFM program which operates within the broader framework of human resource management (HRM) includes:

  • Time and attendance tracking
  • Employee scheduling
  • Demand prediction
  • Vacation and leave planning
  • Career planning
  • Talent management
  • Crisis preparedness
  • Payroll administration
  • Benefits administration
  • Training programs and assignments
  • Performance monitoring

These specific set of activities can be easily performed through different available tools. Following are the best 5 WHM tools available in the market:

Best 5 WHM Tools

Kronos – The Kronos has scheduling, hiring, payroll, human resources, time and attendance, and more functionality for your business. You can completely manage your employees and perform all the paperwork, schedules, payroll and other routine workforce management processes.

Aspect – The Aspect workforce management software focuses on scheduling the right amount and the right set of employees to ensure your projected customer demand is taken care of at all times.

 Genesys – The Genesys is a scheduling and forecasting system designed for contact-centered businesses. This system has workforce management tools to help you make sure you have the workforce in place when your customers are contacting you. Also, it has the ability to plan your employees based on predicted customer demand so that you always have the right amount of employees working.

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Infor – Infor handles all the scheduling needs a business has and makes it easy for managers to manage their workforce. It allows you to handle actual scheduling, forecasting, time and attendance, planning, absence management and more.

Verint – It is a web-based workforce management software that focuses on scheduling, forecasting and other management solutions to help your business operate efficiently. You can effectively predict how many employees you will need in house on any given day.

Workforce Management software make the productivity and workforce optimization activities simpler, errorless and faster. You just need to choose the best software which can become a complete suite for your workforce management requirements.

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