For any organization, an efficient team of Human Resources (HR) is paramount to work as the foundation of a successful work environment. Every organization requires HR to build a good team of working professionals. The role of HR goes much beyond than simply hiring the best talent. There are multiple challenges for HR professionals that they have to deal with by keeping their best foot forward. But, dealing with human emotions at work is one of the biggest challenges for them. Understanding different employee emotions means going deep inside into their psychic to make them feel at comfort in the organization.
According to Robert Plutchik’s Theory, There are 8 Basic Human Emotions –
The most negative and critical emotional flows in any organization are – fear, anger, disgust and sadness. The reason of these emotional flows in employees is/are either because of their personal problems or/and issues at the workplace.
Some of the personal issues an employee faces could be due to his/her health, family, commuting, etc. Some of the issues that employees face at their workplace could be late working hours, lack of coordination with colleagues, rude managers, work-pressure, huge targets, etc. These conditions lead employees towards different kinds of emotions flowing around them.
Both types of issues could end up making employees feel distressed, annoyed, frustrated, confused leading to reduced productivity.
Here Comes the Role of HR Leaders. What They Can Do Exactly?
The HR department must first try to comprehend the exact cause of negative emotions flowing inside the mind of employees, which are hampering them or their productivity. Then, should welcome the emotions for a better management; handling of which needs to be done with utmost care.
Following are some of the tips that are related to human resource management system that would help dealing with employees and their emotions in a better way:
Understand Employees’ Behavior
By considering the body language, types of words, tone, facial expressions, HR can better judge the emotional situation of employees or read through these acts how emotional the employees are. For example, if the HR team finds an employee who is sad or quiet for couple of days or doesn’t like to talk at all, the team must ask the employee to personally meet and listen to the reasons of his/her grief. It would help the employee to get over it and support him/him emotionally. Sometimes, an emotional support does the magic to recover from the negative emotional condition. To certain level, we all can predict the emotional situations of individuals through their behaviors. For HR, it is not a big deal as they are trained in that manner. HR can better judge the employees’ feeling through such signal (sadness).
Understand Employees’ Personal Issues
It is often noticed that employers are not concerned or take the personal problems of employees seriously. One of the responsibilities of professionals who are associated with human resource management system is to sympathize with those who are hurt or having some personal issues. For example, if any employee has lost someone close or one of his/her family member is critically ill, HR must recognize it. They must not expect what he is expected to perform and give some time to get over it so that he/she can resume his/her expected performance.
Understand Employees’ Trigger Points
HR must understand the triggers that are resulting into those negative emotions. HR needs to understand what situation or issues are causing them. They must refrain themselves from pre-judging their employees. As nobody is perfect, employees lose temperament. It often happens at workplace. HR must understand it and try to refrain saying what heats up the conversation. They must try to let the employee calm down and think whether his/her anger has done anything good to him/her.
Find Employees’ Strengths
Once HR is able to understand the reason of negative emotions due to workplace issues, they can bring positive changes at the workplace. HR managers must reach out to every employee by listening to the issues or emotions they are going through, finding their strengths and working to resolve the complexity in their working life. Sometimes, it would help avoid the flow of negative emotions before they actually happen due to lack of motivation, poor work environment, etc.
Keep Communication Sensible
Actions at workplace lead to several different emotional responses. People can irritate, frustrate and hurt their colleagues. Individuals sitting at top levels can hurt feelings of employees through thoughtlessness and insensitive behaviors, unaccommodating policies and practices, poor management, unfair decision-making and uncooperative expectations. Whenever sending any mail or communicating with any employee through phone or in front of him/her, be attentive with the usage of words. HR must envision the kind of reaction they would get after that. They should reframe their message in a clear and positive manner.
The above-suggested points would help HR for creating a positive workplace and improving the productivity as well. If HR understands employees’ different emotional conditions and the reasons for the same, they would be able to run the organization in a better way.
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